What are The Skills, Salary, Role & Responsibility Of NOC Manager?

The responsibility of the Network Operations Center Manager is to manage all aspects of the Network Operations Center, manage connectivity, maintain network performance, maintain network software configurations, manage patch distribution and software versions according to as necessary, and solve network and system problems. Scaling processes and procedures, leading and defining the issue explaining the process, participating in change management and root cause analysis, and interacting with field operations, engineering teams, equipment suppliers, and network service providers. 

The noc manager is responsible for recruiting technical personnel and must ensure that the team works following the company's policies and procedures. Manage the daily activities of the network operations team. Preventive maintenance, fault isolation, installation and equipment projects, connection management, network performance, timely troubleshooting.

Responsibilities:

• Customer SLA management and reports

• OLA management and reports

• Act as a second level scaling contact for scaled customer problems

• The leadership team helps NOC staff to interview and hire

• Direct and coordinate staff activities.

• Review status report

• Work planning, tasks, and instructions.

• Performance evaluation

• Employee compensation and discipline.

• Handle complaints and solve problems with internal and external clients.

• Lead continuous improvement efforts

• Provide scaling support after business hours

• Provide a presence of shift as necessary for coverage

• Ensure compliance with team change management.

Required Skills:

• Ability to work well with teams in an accelerated and continually changing the environment and to follow the direction of senior management and colleagues.

• Excellent customer service skills and dedication to the customer service experience.

• Work during assigned shifts and rely on to complete tasks as expected.

• Ability to perform multitasking and achieve specific objectives set by the administrator.

• Experience in procedural documentation.

• Ability to solve fundamental product hosting problems and technical procedures as necessary.

Essential Qualities Of NOC Manager

Analytical Skill Administrators need analytical skills to assess the performance of the network and the system and determine the impact of environmental changes on them.

Communication skills. Administrators must be able to explain problems and solutions to non-IT workers.

Computer skills. Administrators should monitor the connection of various types of computer equipment and ensure that everyone works together successfully.

Multitasking skills. Administrators may need to handle many problems and tasks simultaneously.

Problem-solving skills. Administrators must be able to solve problems that occurred in the computer networks quickly.

Network Operations Manager Salary

The average salary for Network Operation Center Manager in the United States is $ 117,020 as of November 25, 2019, but generally ranges from $ 103,337 to $ 132,073. Salary ranges vary widely depending on many important factors, including education, qualifications, additional skills, and years spent in occupations. Salary.com uses more real-time compensation data online than any other website to help determine final payment goals.