How to Design & Choose a Right Tool of a Network Operation Center?

The ideal design gives NOC a loyal room. A wall can be covered with video monitors; each monitor shows the overall concert of the noc network in real-time along with actual occurrences and alarms. The video monitor is organized and connected to a system so that it can function as a large high determination unit. The physical space of the NOC and the size of the tackle vary according to the size of the organization and the data center.

The video wall is where the alerts appear for the first time, which explicitly tells the technician who has a problem or which device or line is affected. The video screen transmits news and tracks the weather, allowing technicians to plan ongoing issues that can affect more general network operations. The video wall is also connected to individual workstations throughout the room and is assigned to technicians to monitor specific technologies and problems. From there, the technicians can deepen the relevant issues and follow the protocols developed to solve the incident.

Each workstation includes multiple monitors, which makes noc technician analyzes the information and respond more quickly and easily. Each station is also connected to some public address system, so technicians can communicate with each other and share information promptly. Technicians can also place alert details on the video wall screen so everyone can see them. In large enterprises, you will often find a separate room that is dedicated to a team that manages serious network incidents.

NOCs often adopt a hierarchical approach to incident management. Technicians are generally classified as Level 1, level 2, or level 3 noc based on their skills and experience in solving specific problems. When a noc technician finds a problem, he creates a ticket that classifies the issue according to the type and severity of the alert and other criteria. If the NOC technician assigned to a particular problem level cannot solve it quickly enough, move on to the next level and continue climbing until the current problem is entirely resolved.

With a combination of powerful equipment and highly qualified personnel working with exceptional protocols, NOC can operate without stopping.

How to choose the correct tools for your NOC?

• The tool you invest in depends mostly on the needs of your business, but NOCs need a tool or combination of devices that provide:
• The integral vision of the infrastructure: physical, virtual, or in the cloud.
• Automation: reduce repetitive tasks and free level 1 staff so you can focus on high priority issues while reducing alert fatigue.
• Ticket management: view information related to open tickets, such as priority tasks and assigned technicians, to quickly resolve internal and external problems.
• Incident reports: the tools that provide visual analysis, graphic visualization of thresholds, alarms, indicators, and trends make it easier to investigate problems and document them for the future.
• Simple interface and implementation: see the benefits immediately, without having to follow long and complicated applications and long learning curves.
•  Scalability: as the business grows, NOCs can run the business.

The tools you choose should provide complete visibility throughout the network, deepen over time, investigate problems, and improve the overall response to incidents.